As some of you know by now, Netflix suffered a major shipping system problem this week lasting approximately three days – from Tuesday till Thursday. The “technology issue” was so bad that reportedly no DVDs were shipped on Tuesday or Thursday (though some made it out the door on Wed). According to Citi analyst Tony Wible, this is costing Netflix roughly $1.8 million to $3.6 million in revenue per day.

So what’s the current status and how would Netflix respond? Well if you go to the Netflix website, you’ll see the following message:

“Our Shipping Centers Are Mailing DVDs

Delayed DVD Shipments Are Being Sent Today (Friday)

We’re happy to report that all of our shipping centers are resuming normal operations (after 3 days of issues). If you should have been shipped a disc Tuesday, Wednesday or Thursday, it will ship today (Friday).

We apologize for any inconvenience this has caused. To all of you whose shipments have been delayed, we’ll be automatically applying a 15% credit to your next billing statement. Or, if you are new to Netflix and your first shipments have been delayed, we recognize that this is not a good way to begin your Netflix membership and we’ll automatically extend your free trial by a week.

Again, we apologize for the delay and thank you for your understanding.

The Netflix Team“

While Netflix has not been exactly forthcoming as to what exactly happened (and they really don’t need to be), they’re at least handling customer service quite nicely. I am.. and will continue to be a Netflix customer (that 15% credit helps too).

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