Yesterday we posted a story about the supposed Xbox Live security investigations being done by Microsoft. Just to recap – many Xbox Live users were complaining that their accounts were being hijacked and as a result, Microsoft investigated whether there indeed was a breach wihin Xbox Live or Bungie.net. After the investigation, Microsoft stated that the hijackings were a result of user error – with people accidentally giving away their information to would be hijackers or thiefs. End of story right? Well not so fast folks. An article over at ExtremeTech is posing a different light on the topic. It appears that Microsoft Xbox Phone Staffers (many of whom are outsourced) are the ones who are responsible for giving away too much information to would be hijackers.

One gamer shared a tape recorded conversation that he had with Xbox Live Phone Support to eWEEK magazine and man.. it’s a rather sad conversation. You can read the excerpt at ExtremeTech.. but it seems clear to us that Microsoft should at least rethink their support policies or even train their personnel better at handling these cases. This absolutely can not happen folks. Rather shameful actually when you think about it. And to think I actually believed Microsoft when they put the initial blame on users.

[Check it out]

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